Warranty & Returns
What Is And Isn't Covered By The Warranty?
Every one of our devices is fully checked and tested before shipping, however, we fully understand that in some rare cases devices can develop a fault. When a device develops a fault, your warranty entitles you to a free repair or replacement. If you have any specific questions on what is covered please speak to our customer service team.
We do not cover faults that are caused by accident, neglect, misuse, normal wear, and tear, or any alteration or repairs carried out without our prior knowledge or approval.
If any repair or alteration is made to your device without our prior approval, your warranty will automatically become void. This includes any additional extensions that you have purchased. If your warranty is void, you will not be entitled to a refund for any extensions or upgrades. Sorry!
Related FAQs
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How Can I Return My Device?
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What Warranty Will My Device Have?
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How Long Is The Battery Covered For?
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My Device Has Become In-compatible With The Latest iOs, Is This Covered?
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How Do I Remove My Details Before Sending My Phone Back?
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How Long Does It Take To Issue A Refund Or A Replacement?
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What Happens If A Replacement Device Isn't Available?
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What If I Change My Mind?
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What If I Don't Like The Colour?