My Phone Doesn't Charge, What Do I Do?

Before we proceed with repairing the device for you or processing a replacement device, please try the following troubleshooting steps:

  1. Use a different charger.
  2. If possible, try to check if the device is charging wirelessly.
    1. Check if the port of the device seems grimy or maybe dusty, and if so clean the charging port of the device.
    2. To clean the charging port of the device, please shut it down and then with a pair of tweezers, or a toothpick try to lightly remove any fluff or grime from the port.
    3. Try to insert the charger again and if there is still resistance retry the steps above, otherwise wait for a few minutes to see if the device will charge.
  3. If none of the above work, please return the device to us and we will be able to replace the battery for you, or even the device itself.