How Can I Remove My Details From The Device?

For us to process your request(repair, replacement or refund), we need to be able to access the device so that our team can test the functionality of the handset. With that in mind, the following need to be completed before the device's return:

Erase the iCloud account from the device:

iCloud Removal Tutorial

Erase the Find my iPhone feature from the device:

Find my iPhone Removal Tutorial

Please keep in mind that even if your device isn’t operational you are still able to remove your details, by following the steps mentioned in the links above.