How do I check the status of my order?

Once you have completed your order submission, you will receive a confirmation email informing you how to remove your personal data and your shipping options to get the device to us.

The next contact you will receive from us will either be a follow-up email if you don't send your device within 4 days or a notification email to confirm we have safely received your device.

Once you have received a notification email from us to confirm we have safely received your device, the next point of contact will be from our team to confirm whether your device has reached a full 'up to' valuation or a valuation of the current state of your device. Please lookout for this email, if we don't hear from you within 72 hours of delivering your final quote we will presume you would like to be paid and recycle your device.