HELP CENTRE
Sell My Device
Help Topics
General
How do you Process my device?
Will I be kept up to date?
How long does it take for you to receive my device?
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Sending Your Device
Do you want me to send you my phone's box, case and accessories? Will I receive a better quote?
What should I include in my parcel?
How long should I wait to receive my postage package?
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Device Condition
What is a "Great" Condition device?
What is a "Average" Condition device?
What is a "Broken" Condition device?
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Payments
How long does it take to receive the payment?
I have filled out my bank details wrong, what can I do?
It's been more than 24 hours and I have yet to get paid after I received the automated confirmation email. What is happening?
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Managing Your Quote
How do I accept my valuation?
How do I reject my valuation?
Can I cancel my order?
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Popular FAQs
How long does it take to receive the payment?
What is a "Average" Condition device?
What is a "Great" Condition device?
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