Warranty & Returns
What Is And Isn't Covered By The Warranty?
All our devices undergo thorough checks and testing before being shipped. However, we recognize that in rare cases, devices may develop faults. If a fault occurs, your warranty covers a free repair or replacement. If you have specific questions about what is covered, please contact our customer service team.
Please note that we do not cover faults caused by accident, neglect, misuse, normal wear and tear, or any unauthorized alterations or repairs. Any repairs or alterations made without our prior approval will void your warranty, including any additional extensions you may have purchased. If your warranty is void, you will not be entitled to a refund for any extensions or upgrades. We apologize for any inconvenience this may cause.
Related FAQs
-
How Can I Return My Device?
-
What Warranty Will My Device Have?
-
How Long Is The Battery Covered For?
-
My Device Has Become In-compatible With The Latest iOs, Is This Covered?
-
How Do I Remove My Details Before Sending My Phone Back?
-
How Long Does It Take To Issue A Refund Or A Replacement?
-
What Happens If A Replacement Device Isn't Available?
-
What Happens If A Warranty Repair Cannot Get Completed?
-
What If I Don't Like The Colour?
-
Do You Test Your Phones?