How do I safely send my device to you?

We have 3 options available for you:

1. Print a pre-paid Royal Mail shipping label from home which can be generated by clicking here, which will take you to our section of the Royal Mail website.
   
   
2. Alternatively, you can wait for your postage pack to come to your address. We automatically send a postage pack to every order on the day of your order submission. The pack will include a pre-printed return label, packaging and instructions. Please allow up to 3 days to receive your pack. In most cases, they are received the next day.
   
   
3. If you don't have a printer at home and don't want to wait for your postage pack to arrive, you have the option to download a QR code to your phone. The QR code will be downloadable once you have generated a free Royal Mail label by clicking here. Take your parcel to the Post Office and simply show the QR code to a staff member at your local Post Office. They will scan the QR Code from your phone which will allow their Post Office system to print the shipping label for you to stick to the package free of charge. Make sure you have the Device boxed up ready for the shipping label to be stuck on. The Post Office will not provide you with the packaging